Bugs

I am attaching screenshots of the issue again so you have a visual of the issue that occurred for your technical department can look into it and find out what caused it, and hopefully correct it to ensure it doesn't happen again with ANY accounts moving forward (it contains the time/date stamp they will need to pull the logs). All troubleshooting steps were performed. (1) double-checked clients website form to ensure the field was set as a required field. It was! (all previous website form submissions, the field was required and was filled out and displayed properly in the body of the email) (2) All website form submissions since then have been correct, as well. Appears to have been a bug/glitch in the system, causing the abnormality. Required field in website form was inserted in the subject line of the email rather than IN THE BODY of the email where it should've been. Three screenshots provided. (1) how the website form email appeared in the inbox with the abnormal subject line (2) how the body of the email appeared missing the required field in the body of the email and instead showed up in the subject line (3) how website forms should appear. Highlighted in the screenshot below is the required field that was missing from the form submission.

Hi DashClicks Development Team, I am reporting a currency issue inside the Deals module. The business/account is intended to operate in GBP. The deal itself is also set to GBP, but the Deals pipeline/board still shows USD ($) in some sections and the deal value changes when I move the deal between stages. Steps to reproduce: Go to Deals. Create or open a deal. Set the Deal Value to 899. Set the Currency field to GBP (£). Save the deal. Confirm that the deal details show Currency = GBP (£). Move the deal to another stage in the pipeline. Check the deal card, pipeline total, and deal value after the stage change. Expected result: The deal should remain in GBP and should continue displaying £899 across the deal details, deal card, pipeline board, and totals. Moving the deal between stages should not convert the amount or display USD. Actual result: Even though the deal is set to GBP (£), parts of the Deals pipeline still show USD ($). The value also changes from 899 to 1,087.79 after moving stages. This appears to be a GBP to USD conversion, because 1,087.79 / 899 = 1.21. This creates a serious issue for our CRM and sales pipeline because the value shown to the business is no longer consistent with the original GBP deal value. Please investigate whether: The Deals board or pipeline totals are using a legacy/default USD currency instead of the selected deal currency. The stage change is triggering an automatic currency conversion. Existing deals are not fully respecting the account/business currency setting. The deal card, deal detail view, board total, and exported data are using different currency sources. There is a known issue where non-payment-related Deals pages still display USD even when the deal/account is set to GBP. Important details: Business/account intended currency: GBP (£) Deal Currency field: GBP (£) Original Deal Value entered: 899 Value shown after issue: 1,087.79 Currency incorrectly displayed: USD ($) Module affected: Deals / Pipeline / Deal Card / Stage movement Issue occurs when moving a deal between stages Attached evidence: Screenshot showing Business/Profile currency set to GBP, if available Screenshot showing the deal Currency field set to GBP (£) Screenshot showing the pipeline/deal card still displaying USD ($) Screenshot showing the value changed to 1,087.79 Screenshot or screen recording showing the value before and after moving the deal stage Please confirm the root cause and advise how to force all Deals values, pipeline cards, totals, and exports to store and display GBP only. Thank you.

I am furious! It's a breach of privacy and a major safety concern! Like most people, I run my digital marketing agency from home. Please have your team remove the numerical and street address from directory listings IMMEDIATELY! If it is a required field, simply have them input a hyphen - Upon viewing the information your team just performed to resolve the issue with the directory listings I purchased, not being active. I discovered your team REMOVED/DELETED the business info I had set up in 2023 in my settings section; claiming that was why the directory listings was not working is because it was blank. It has never been blank! I set up that information when I became a customer in 2023, I have not moved and have not changed it. Furthermore, while I was attempting troubleshooting steps several times yesterday and numerous times again today, I verified and re-verified the businsess info in the settings section and it was just as I had originally set it up...up until I received an email from support stating it was blank and showing me a screenshot that showed someone from DashClicks wiped out the previously saved details that has existed there for 3 years. Furthermore, someone from DashClicks, who I am guessing was troubleshooting to resolve the bug with the error message pop-ups I was receiving, indicating my directory listings were not active, suddenly decided to add my home address while they were correcting other issues related to the inactive directory listings. Immediately upon seeing my personal home address in my business info section in settings, I promptly reverted it to how I had set it up originally with just a hyphen for the street address, and no numeric address; only a city, state, and zip to ensure my privacy and safety. Please ensure no one from your team changes information made available to the public without my direct consent. Thank you! I never want to publish my home address, as I work from home. I never previously included my home address, and I do not appreciate your team adding my home address. That was NOT the root of the problem, I assure you! I know this because I had the directory listings previously (months ago) for my marketing agency, and the numerical and street address were NEVER included! Yet I was able to have the directory listings service back then without the bugs experienced this time. I had set up my business info back in 2023 and have not made any changes to it. I had the directory listings a while back, with no issues. And I have not made any changes to my business info, yet I encountered an issue this time with the directory listings. I FURTHER VERIFIED this by removing the numerical and street address your team just added, and obviously, other issues were preventing my directory listings, because in updating my business info to revert it to how I had originally set it up years ago, I went into Analytics to see if it caused an error, and it did not! However, the information in my settings Business Info isn't carrying over to Analytics. Therefore, my home address that your team decided to include in my business info carried over to the directory listings and my home address has now been published on over 60 sites, and even though I corrected it in the settings business info, it's not carrying over or being corrected in the analytics area for the directory listings, and my home address is still showing in the directory listings. Please have someone CORRECT THIS IMMEDIATELY! I've sent several emails to your team, called over an hour and a half ago, and was told someone would call me within the hour, and just got off the phone with support again, and I am STILL WAITING to hear back from someone. Publishing my personal information without my consent is a privacy and safety violation and NEEDS TO BE ADDRESSED PROMPTLY, without further delay.

My marketing agency's inability to access support, the issue is STILL ONGOING. When I click the support tab just above my name and icon in the bottom left, it displays several options on the right, such as live chat, phone support, get a demo, etc. But, WHEN I CLICK ON "LIVE CHAT," the sidebar closes, and nothing happens! As mentioned, I have cleared my cache and cookies, I've closed out of all tabs and windows, but CAN NO LONGER ACCESS the live chat feature. If I click Live Chat, the sidebar closes and nothing loads. I also cleared my browsing history, cache, cookies, and added the website URL to "allow pop-ups."

The Team CRM mobile app is not sending push notifications to the mobile phone when a chat comes in, a lead comes in, nothing. Basically all notifications are on in the mobile app. Notifications are on for iphone. Everything is on. Chat comes through, nothing gets pushed as a notification.

My marketing agency's inability to access support, the issue is STILL ONGOING. When I click the support tab just above my name and icon in the bottom left, it displays several options on the right, such as live chat, phone support, get a demo, etc. But, WHEN I CLICK ON "LIVE CHAT," the sidebar closes, and nothing happens! As mentioned, I have cleared my cache and cookies, I've closed out of all tabs and windows, but CAN NO LONGER ACCESS the live chat feature. If I click Live Chat, the sidebar closes and nothing loads. I also cleared my browsing history and added the website URL to "allow pop-ups."

The field IS set to required, ALWAYS has been. But the latest website form submission allowed the lead to skip the "required" field and submit the form. The form ALSO displays differently from every other form that has ever been submitted, refer to subject line of the email. (Please see attached screenshots)

I reached this error after trying all the options give by AI and deleting all cards in payments and then logging out and going to incognito browser on chrome. I also tried the private window on Safari. The path to get to this error was "Billing Preferences">"Subscriptions">..I clicked the 3 dots next to the overdue subscription and chose "Retry failed payment".

If I duplicate a product in the native e-commerce store (or maybe it affects products due to belonging to the same category), and change the subscription details such as subscription name, tagline, and term - all of those details sync across the associated products. Price is not affected.